SHIPPING & DELIVERY

How do I change my delivery address ?

Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost website or app to use the tracking service to redirect your parcel.

Where do you ship from ?

All orders are shipped from our Microfibre World HQ in Nerang, QLD, Australia!

When will my order be shipped ?

We are a small team but we pride ourselves on a super fast turn around! We pick orders Mon-Fri and will continue picking until the couriers pick up. During the week, orders will generally be dispatched within 24 hours. If you have placed your order o

How do i track my order ?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number. If you do not receive your order confirmation within a few minutes of placing your order, please

How do you calculate shipping rates?

We have a built in shipping calculator which will combine all of your items in your cart and query the carriers based on the combined weight.

How long will it take for my order to arrive once shipped?

Orders are shipped daily and most orders arrive between the following time-frames from the date the order is shipped.

Why do i have to pick a carrier?

Just like our large range of microfibre, we like to give you a range of carriers too!. We understand everyone has different experiences with different carriers, and while we will try to offer the cheapest rate to you, it may not be your preference. H

Can i pick up my order?

Absolutely, we are based on the Gold Coast in Queensland Australia. If you're local and want to pick up your order, select the Pick Up option at check-out and we'll send you a notification when it ready to collect!

Shipping is showing 'No Shipping Found'?

Don't stress! Sometimes due to the nature of our shipping calculator it can query the carriers in strange ways. If you run into this issue, take a screenshot of your cart and send it to [email protected] and we will be able to work some ma

Do you offer free shipping?

We don’t bake shipping costs into our product prices. Instead, we charge shipping separately so you only pay what it actually costs to deliver your order. This keeps our product pricing fair and transparent, especially for larger or bulk orders where